A new agreement will lead to renovation and redevelopment of the landmark 1920 structure. Lost, damaged, or stolen tickets are neither refunded nor replaced.The main passenger waiting room at New Haven Union Station, shown on June 15, 2021. If you need help with a refund, please contact CT rides Customer Service between 8 AM and 5 PM by phone, text or chat: /contact-us. A receipt for your refund will automatically be sent to the email address associated with your account, and the funds will be returned to the credit/debit card used to purchase the ticket. Please note, if the red “Refund” button is not displayed, the selected mobile ticket is not eligible for refund via CT rail eTix. You can initiate a same-day refund of a mobile ticket that has not been activated from the “Use Ticket” screen in CT rail eTix by selecting the mobile ticket, clicking the red “Refund” button, and then confirming the refund. Other requests for refund of non-activated mobile tickets still within their validity period are subject to the CT rail Ticket Refund Guidelines at the discretion of CT rail customer service. Please be advised that once you activate mobile tickets in your CT rail eTix account, you are not eligible for refund. Up until 11:59 PM Eastern time of the calendar day of purchase of a mobile ticket that has not been activated for use, you may initiate a refund through CT rail eTix to receive a full refund. If I do not use my mobile ticket, can I receive a refund? Philadelphia, PA 19104-2898 Refunds using the CT rail eTix app: ![]() Download a Refund Request Form, print, and complete all fields. The redemption value of unused or partially used SLE monthly tickets is determined based on the calendar day of the month that the ticket is postmarked for refund.ġ. Monthly paper tickets are refundable by mail only. Single trip tickets are refundable at any SLE ticket window. Unused 10-trip paper tickets are refundable for 180 days by mail only. CT rail Hartford Line fare information is available by clicking here. Passengers transferring to/from a CT rail Hartford Line train may purchase combination tickets with the CT rail eTix app, or at CT rail Hartford Line station Ticket Vending Machines before boarding. Metro-North fare information is available by clicking here. New Haven Line on-board fees are charged ONLY to persons without a CT rail Shore Line East ticket/receipt. Passengers transferring to/from a New Haven Line train may purchase combined UniRail tickets with the CT rail eTix app, from Metro-North ticket vending machines, aboard a New Haven Line train using a credit card, and ticket windows before boarding. CT rail Shore Line East Connecting Passengers For more details on the U-Pass and a list of participating schools, visit /u-pass-ct. However, it is not accepted aboard ANY shoreline Amtrak trains, including Amtrak trains that accept SLE Multi-Ride tickets. Students from participating colleges and universities can use the U-Pass CT aboard all CT rail Shore Line East trains with an accompanying valid student ID. Monthly tickets are non-transferable lost tickets can neither be refunded nor replaced. UniRail Monthly Tickets are available at New Haven’s Union Station, via the CTrail eTix app, ticket vending machines, aboard a New Haven Line train using a credit card, and any New Haven Line station with a ticket window, as well as by mail at: UniRail Tickets cannot be purchased on board CT rail Shore Line East trains, or at stations serviced only by CT rail Shore Line East.
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